A Product I received is out of date or faulty ?
We are sorry to hear this, we do have processes in place to prevent faulty and out of date products from shipping out to customers. If something slips through the cracks, and you receive an out of date or faulty product, please get in touch with HelloDrinks (https://hellodrinks.com.au) Customer T...
Can I change my delivery address ?
You may change your delivery address only if your order has not shipped yet, Please get in touch with our Customer Support team asap to amend your delivery details, before the order is booked with the Courier.
Once your order is booked we are unable to make any changes due to the security measur...
Can I change my delivery instructions after placing my order ?
You may change your delivery instructions only f your order has not shipped yet, Please get in touch with our Customer Support team asap to amend your delivery instructions, before the order is booked with the Courier.
Once your order is booked we are unable to make any changes due to the securi...
Can I place an order on Back Order
This is not something we offer across the board, however we do offer certain products on Pre-Order before they launch, or come back into stock.
Can my delivery be made to multiple addresses
No, Only one order can be entered at a time.
For Corporate Clients looking to send gifts to multiple clients, please get in touch with Sales@Hellodrinks.com.au (mailto:Sales@Hellodrinks.com.au)
Do you deliver to PO Boxes, and Parcel Lockers
As part of our partnership with Australia Post, we do deliver to PO Boxes, and Parcel Lockers! Please note large orders may be brought to your local post office for collection, mainly due to the size, and volume of parcels.
How do I return an Item ?
Please contact our Customer Service team if you have an issue with an order that you wish to return. If we are at fault of the reason to return the item, we will do so at out cost, however if you are cancelling your order, and wish to have it refunded for whatever reason, you will be liable for t...
How long does Australia Post hold my order for ?
If your order has been diverted to your local Post Office for Collection, you will receive a note from the courier, as well as a scan update that your order is waiting collecting. Orders are kept for 5 days, where you will receive a reminded to pick up your order, where they will hold it for anot...
How long does delivery take ?
Please refer to our Delivery Info section here (https://hellodrinks.com.au/pages/delivery-area) for standard transit times across Australia.
We aim to dispatch orders within 24 hours of receiving your order, and then once the order leaves on a truck the standard transit times come into effect.
How much does delivery cost ?
Delivery Costs depend on your location, and are set by the Couriers.
If you wish to place a large order for an event, please contact us as we can manually source quotes for delivery.
I received the Wrong Order or Product to what I Purchased
We are sorry to hear you received the wrong item, unfortunately human error can occur, and plays a part in our staff training. It is rare though so we thank you for your patience while we get it resolved.
You can reach out to our Customer Care Team via our Chat Here, Facebook Messenger or via Em...
My Address is not accepted at Checkout
If your address is not found at Checkout, it may be because it is a restricted area, or your address has yet to be registered with Australia Post.
Please get in touch with our Customer Team for assistance.
My Order has been damaged in transit, what should I do ?
Whilst it is rare that items get damaged in transit, unfortunately it does happen due to the volume of glass items that we are sending. We do provide sufficient packaging in line with the industry, however these items can often lose the battle when bigger items fall on them in the courier depots ...
What areas to do deliver to ?
We deliver Australia wide - Except for Dry Zones
What happens if I am not home ?
We use Australia Post so your order will be taken to your local Post Office. Please check with your local Post Office as some are now open on Saturdays adding more convenience for you to collect your order.
You may also opt to leave your order unattended, and if the driver deems it same to do so...
Which Couriers do you use ?
HelloDrinks (https://hellodrinks.com.au) mainly use Australia Post for deliveries across the County.
We may from time to time use other Couriers at our discretion.